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Using Social Metadata in Email Triage: Lessons from the Field

Danyel Fisher, A. J. Brush, Bernie Hogan, Marc A. Smith, Andy Jacobs · 2007 · Human Interface and the Management of Information (Springer)

DOI

[PLACEHOLDER: Annotation on using social metadata to help manage email overload.]

Appears in themes

Methods and Tools

Explores how social network metadata extracted from email headers can be used to help users prioritize their inbox, leveraging the social structure embedded in communication patterns. A practical demonstration of how network analysis methods can improve information management tools.