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Understanding the relational culture of healthcare workplaces: a framework to guide improvement interventions, derived from a realist evaluation of neonatal care in Kenya

Claire Blacklock, Conrad Wanyama, Juliet Jepkosgei, Lisa Hinton, Jacob McKnight, Joyline Jepkosgei, Dorothy Oluoch, Sassy Molyneux, Bernie Hogan, Mike English, Geoff Wong · 2025 · BMC Health Services Research

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Combines social network analysis with non-participant observation and in-depth interviews in a realist evaluation of neonatal care units in Kenya. The mixed-methods design uses SNA sociograms and network metrics (in-degree centrality, clustering coefficient) to triangulate qualitative findings, demonstrating how network methods can reveal the relational structures that underpin workplace culture and quality improvement in resource-constrained healthcare settings.