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A Scale for Measuring Email Overload

Bernie Hogan, Danyel Fisher · 2006 · Microsoft Research Technical Report

Link

[PLACEHOLDER: Technical report presenting a validated scale for measuring email overload.]

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Methods and Tools

Develops and validates an eight-item survey scale for measuring email overload, showing it links well to actual user behavior across 292 subjects. A pragmatic methodological contribution that provides a standardized instrument for evaluating email management systems and studying workplace communication patterns.